Delivery & Returns

Delivery

At Sif Jakobs Jewellery We strive to deliver your order as quickly as possible. UK customers do not need to pay VAT when purchasing from sifjakobs.uk since we have a local UK warehouse.

You can expect delivery with DPD to private and parcel shops within 2-3 working days from Monday to Friday.

Orders placed on the weekend or on public holidays are processed the following working day. In connection with public holidays, longer delivery times must be expected. Should delays occur at our delivery supplier, however, Sif Jakobs Jewellery cannot be held responsible.

Please note that we do not ship to the following areas:

• United Kingdom: Isle of Man, Jersey and Guernsey

 

Shipping Costs

Free delivery on all orders.

Return & Exchange Policy

Sif Jakobs Jewellery provides a 30-day full right of return from the day you receive your goods. Make sure to get a receipt as a proof that you have returned the item(s). If the returned goods comply with our returns policy we will refund the relevant part of the purchase price for that order within 30 days after we receive your returned products. The item must be returned in its original packaging with any enclosed documentation. We will issue a full refund on receipt, or exchange the item for a different size/colour if preferred. If you wish to exchange an item we send the item for the exchanged item free of charge.

The condition of the product when you return it: 
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and its functionality. In other words – you can test the product in the same way as you would in a physical store. If the product is tested beyond what is described above, we consider it as used. In order to receive the full purchase amount in return, you may only handle the product in a way you would at a physical store. You can test the product, but cannot take it into actual use.

Please send the items you wish to return/exchange to the following address: 

Sif Jakobs Jewellery
Parify Group Ltd
Unit 14, The Courtyard, Whitwick Business Park,
Stenson Road, Coalville, Leicestershire, LE67 4JP.

Please use the return formular you received with your purchase or print it here and attach it your return.

If you have any questions concerning our refunds & exchange policy please contact our customer service at online@sifjakobs.com. 

Please note: When trying on items of jewellery, please ensure that you are not wearing perfume or cream which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. 

 

 Complaints Policy

All of our products are covered by the Purchase Act with a 24 month warranty. The warranty means that you as a customer can complain about defects in the goods that have occurred within 24 months after purchase. This means that you either get it repaired or replaced, refunded or reduced in price, depending on the specific situation.
The warranty does not cover when damages arise due to misuse, lack of maintenance or normal wear. For complaints, defects or missed deliveries please contact customer services on tel +45 33 93 77 77 or email: online@sifjakobs.com

Sif Jakobs Jewellery covers reasonable freight costs that can occur in connection with a complaint.

The product should be sent to:
Sif Jakobs Jewellery
Parify Group Ltd
Unit 14, The Courtyard, Whitwick Business Park,
Stenson Road, Coalville, Leicestershire, LE67 4JP.

Please use the return formular you received with your purchase or print it here

and attach it your return.

A complaint about a product purchased from us may also be submitted to the European Commission's online complaint portal. This is particularly relevant if you are a consumer residing in another EU country. Please place your complaint here -http: //ec.europa.eu/odr and make sure to include our e-mail address: online@sifjakobs.com